ShippingUpdated a year ago
Is shipping really free if I order over $75?
Yes, Orders shipped in Canada and USA of US$75 or more (excluding taxes and discounts) qualify for free shipping. There are no weight exclusions or restrictions to the number of items ordered.
How long does shipping take?
We ship every day of the week. NEVERQUIT ships most items via Canada Post, USPS, FedEx, or DHL. While we do our best to get orders delivered quickly, we cannot account for any delays Canada Post, USPS, FedEx or DHL may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.
Order Preparation Time:
Please note that it takes up to 48 hours for our warehouse workers to verify and pack your items after you have placed your order. This time is necessary prior to shipping for the quality and accuracy of the service. Additional carrier delays may occur during high-volume periods.
If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.
How do I track my order?
When you order something from our shop, you will receive an email with tracking information shortly after your order ships. You can track your shipment on the courier's site, or through your account.
Delivery Time in Canada and USA:
Standard/Free Shipping: Canada Post and USPS normally arrive in 5 to 7 business days (excluding weekends and holidays).
Delivery Time in the Rest of the World:
International Shipping: not all carriers deliver to all countries but it normally takes 10 to 20 business days (excluding weekends and holidays) to arrive.
How do I know when my order has shipped?
An email will be sent to you once your order has shipped and will include your tracking number.
I just placed an order online but have not received an email confirmation yet, has my order been received?
You should receive an email confirming your order within 15 minutes of placing an order online. In the unlikely case that you have not received a confirmation please email [email protected].
If I mistakenly ordered the wrong item, what should I do?
Please contact us at 1-888-833-1585 or email [email protected] as soon as possible. If we are unable to facilitate an order change request, you may process a return under our policy.