Returns & exchanges

What is your Return & Exchange Policy?

Everyone at NEVERQUIT is committed to make sure customers are excited with our products and happy with their purchases. As we have two main areas of products returns, we’ve broken them out below.

Defective Socks

Socks are like toothbrushes, they’re meant to be thrown away and changed regularly. That said, we do stand behind the quality of our socks. You should expect each sock to wear a minimum of 50 times (industry average is 15 times), though depending on conditions beyond our control you may receive fewer or more wears. If your sock grows a hole within the first 3 months of regular wear, send an email to [email protected] along with photo(s) of the socks so that we can arrange a replacement.

Damaged or Incorrect Items

If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

Email [email protected] with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, please ship for your return. Upon receiving the returned item, a replacement product will be sent.

Replacements cannot be issued without an email first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.

Can I return/exchange items if I change my mind?

Absolutely, please contact us at: [email protected] and let us know your order number and what size or color you would like to exchange.

P.S. The socks that have not been opened.

How to Make a Return

While it disappoints us to know you are not completely satisfied with your purchase, we will do everything we can to ensure you a smooth return process. Below are the steps you need to follow to return an item:

Email [email protected] to us – before a return can be processed, we need to verify the purchase was made on www.neverquitsocks.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were shipped in the last 30 days. We have a generous return policy, but after 30 days all sales are final.

Repackage your return and include the receipt or packing slip that came with the package – every NEVERQUIT order is sent a e-receipt. If you’ve misplaced it, you can access it through your account page. Making sure to include it in the package with your item to be returned.

For ALL customers, Please ship (the socks that have not been opened)

NEVERQUIT APPAREL INC

Returns Department,

807 Airport Access Road,

Traverse City, MI 49686 USA

Charges and Credits

Shipping charges – Customers are responsible for the return shipping costs. If you received free shipping on your order, we will give you a 100% refund minus the shipping charge.